DISCLOSURES REQUIRED IN TERMS OF THE FINANCIAL ADVISORY AND INTERMEDIARY SERVICES ACT 37 OF 2002

1. Status of Financial Services Provider in terms of the FAIS Act

Iron Horse Risk Consultants CC (registration number 2006/030912/23) is a Juristic Representative of Tshenolo Insurance Brokers (Pty) Ltd an authorized Financial Services Provider FSP No. 40763. The FSP has a formal policy on conflict of interest which is available from the office should anyone wish to view it.

Yolandi Weber is a representative of Iron Horse Risk Consultants by virtue of a contract of employment.

2. Personal Contact Particulars:

Cell No: 082 851 7132
Telephone No: (011) 431-4370
Facsimile No: (011) 431-4141
E-mail: lisa@ironhorse.co.za

3. Remuneration

Tshenolo Insurance Brokers (Pty) Ltd receives commission from the Insurers and underwriting managers for placing business with them.

4. FSP Office Contact Particulars

Physical Address: 274 Walter Drive, Northcliff, 2195
Telephone No: 27 11 431-4370
Facsimile No: 27 11 431-4141
Postal Address: PO Box 73156, Fairland, 2030

5.Responsible Key Individual Contact Particulars

Key Individual: Veronica Lynn Morgan
Physical work address: 274 Walter Drive, Northcliff, 2195
Telephone No: 27 11 431-2508
Facsimile No: 27 11 431-4141
E-mail address: veronica@ironhorse.co.za

6. Authorisation

Yolandi Weber is a representative of Tshenolo Insurance Brokers (Pty) Ltd and is authorized to give advice and render intermediary services in respect of the following license categories:

  • Short Term Insurance Personal Lines
  • Short Term Insurance Commercial Lines

7. Independent Status and Professional Indemnity Insurance

Tshenolo Insurance Brokers (Pty) Ltd has agreements with most of the major product providers and our representatives are authorized to place business with any of them. In the past 12 months this business did not earn more than 30% of its income from any product provider. Tshenolo Insurance Brokers (Pty) Ltd has no financial interest in any product supplier. Tshenolo Insurance Brokers (Pty) Ltd accepts responsibility for the actions of the above mentioned representative acting within the mandates listed below and carries professional indemnity insurance.

8. Complaints Procedures

If you have a complaint, please contact the Tshenolo Insurance Brokes (Pty) Ltd head office. The complaints officer will assist you to address the concerns you have. Please note that in terms of the FAIS act, all complaints must be addressed to us in writing and may be handed in at any of our branch offices. You can also lodge a complaint online. Should we not be able to address the concerns to your satisfaction, you may wish to lodge a complaint with any of the Ombudsmen whose detail appear below, but in particular with the FAIS Ombud.

9. Iron Horse Risk Consultants cc Complaints Department

Name: Veronica Morgan
Telephone No: 082 824 4582
Facsimile No: 27 11 431-4141
E-mail: veronica@ironhorse.co.za

10. Iron Horse Risk Consultants cc Compliance Officer’s Details

Name: Leona Prinsloo
Compliance practice number: 4920
Address: Kristalweg 149, Lyttelton Manor x3, Centurion
Address: Kristalweg 149, Lyttelton Manor x3, 0157
Telephone No: (012) 6646257
Facsimile No: 0880126646257

11. FAIS Ombud Details for all FAIS advice related complaints

The Customer Contact Division
The FAIS Ombud
Physical Address: Celtis House, Eastwood Office Park, Lynnwood, Pretoria
Postal Address: PO Box 74571, Lynnwood Ridge, 0040
Telephone No: 0860 FAISOM (0860 324 766)
E-mail: info@faisombud.co.za

12. Short term Ombud details for all Short term insurance complaints

Physical Address: 2nd Floor JCC House, 27 Owl Street, Millpark, 2042
Postal Address: PO Box 32334, Braamfontein, 2017
Telephone No: (011) 726 8900
Facsimile No: (011) 726 5501
E-mail: info@osti.co.za

14. Long term Ombud details for all Long term insurance complaints

Physical Address: 3rd Floor Sanclare Building, 21 Dreyer Street, Claremont, 7700
Postal Address: Private Bag X 45, Claremont, 7735
Telephone No: (021) 657 5000
Facsimile No:(021) 674 0951
E-mail: info@ombud.co.za

Signed by Veronica Lynn Morgan (Key Individual) of Tshenolo Insurance Brokers (Pty) Ltd.