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General Claims Procedures

Notify us of the loss as soon as reasonably possible of any event that may give rise to a claim.
Claims can be reported to our claims department by yourself by calling 011 431 4370.
Claims must be submitted within 30 days of the event.
Claims arising from theft, any criminal act, accidents or where persons are injured must be reported to the SAPS within 24 hours.
Do not make any admission, statement, offer, promise or payment without our written permission.

Motor Accident Claims

At the scene of the accident you can call 079 503 5577 arrange for roadside assistance and your vehicle to be towed.
Never admit fault, responsibility or liability.

The following documents/items will be required

  • Copy of ID document and driver’s licence of the driver, as well as the first date of issue of the driver’s licence.
  • A quotation for the repair of damage.
  • Copy of vehicle registration certificate.
  • The SAPS case number and the name of the station where reported.
  • If another vehicle was involved we will require the vehicle details (registration number, make and model), the contact details of the driver (name, telephone numbers) and his/her insurance details.
  • If property other than vehicles was involved we will require the name and address of the owner, as well as details of the damage.
  • If there were any personal injuries, resulting from the motor accident (other than to you and members of your family), we will require the name of the injured person, their relationship to the accident (passenger, driver, pedestrian), details of their injuries and the name of the hospital where they were treated.
  • If available, the names and contact numbers of independent witnesses.
  • A sketch of the accident will be required.

If your vehicle has been written off we will confirm this with you, and the following documents/items will be required:

  • Vehicle keys and documents (Manual and Service Book).
  • Original vehicle registration certificate.
  • If financed – a letter from the bank in respect of the settlement figure.
  • Two signed change-of-ownership forms.

Please note that should you fax or email the documents to us, we will still require the original documentation before a claim can be finalised.

Motor Theft Claims

The following documents/items will be required:

  • Copy of ID document and driver’s licence.
  • Copy of vehicle registration certificate.
  • The SAPS case number and the name of the station where reported.
  • Spare keys.
  • If financed – a letter from the bank in respect of the settlement figure.
  • Proof of vehicle security (e.g. Immobiliser/Tracking Device).

Please note that should you fax or email the documents to us, we will still require the original documentation before a claim can be finalised.

Call Us

For all your claims enquiries please contact Tristan.
tristan@ironhorse.co.za
011 431 4370